Support

ActiveWords 4 support issues:

Activate/Deactivate Trial and Personal Annual Licenses

Activate an ActiveWords installation:

 

  • Save the license file attached to your trial or purchase receipt to your PC.

  • Launch ActiveWords then click the “Activate License” button on the startup dialog.

  • Navigate to the saved License file, open it, then click the “Activate” button to enable your ActiveWords installation.

 

Watch this video to activate a license:

Watch this video to deactivate a license:

 

You only need to activate an ActiveWords 4 installation once. If you buy or renew an annual license from the “License” dialog (right click the ActiveWords Icon), that license will automatically re-activate when the purchase is completed.

 

You can deactivate a license to move it to another Windows User account.


Activate/Deactivate Enterprise Annual Licenses

 

In addition to manually activating individual license as detailed above, Enterprise IT administrators can send links to users or execute links via network scripts to activate and deactivate ActiveWords licenses for individual users. Open the license file using a text editor and use the license key and the product ID.

Link Syntax: activewords:license?action=[activate][deactivate]&silent=[yes][no]&key=[license key]&item=[product id]

Here is an example:

activewords:license?action=activate&silent=yes&key=caeeb53ca8a34bd3411d4526e89cd2f8&item=821

This link can also call a license file (for example at a network location) using this syntax:

activewords:license?action=activate&silent=yes&file=[path to license file]

Note that these links may also be used to deactivate a license for a given Windows User by replacing “action=activate” with “action=deactivate.”

NOTE: Renewal licenses using the previous email address will be activated automatically on each licensed PC.

If the installer fails to complete or shows an error, please submit a support ticket with information about the error message and attach the installer log files.

 

The installer log files can be found here: “C:\Users\[username]\AppData\Local\Temp.” They will be named like this: “ActiveWords_4_###….###.log” with “###….###” being a date.

 

To access the AppData folder:

 

Windows 10: Open Windows Settings and search​ for “File Explorer Options,” click the “View” tab, check the radio button next to “Show hidden files, folders, and drives,” then click “OK”​.

 

Windows 7: Open the “Folder Options” Control Panel, click the “View” tab, check the radio button next to “Show hidden files, folders, and drives,” then click “OK”.​

 

Set up ActiveWords Sync with CITRIX ShareFile

 

Log into your ShareFile account and add the empty folder “ActiveWords Sync” to “My Files & Folders.”

 

 

Then follow these instructions on each computer where you want to sync your ActiveWords:

 

  1. Install ShareFile Sync for Windows (you must first set up a ShareFile account).
  2. Follow the standard ActiveWords Sync instructions.
  3. Select “Other” on the ActiveWords Sync options dialog.
  4. Browse to and select this folder (default location): “C:\Users\[username]\ShareFile\My Files & Folders)” –

  5.  

  6. Click “Apply.”

 

Note that ShareFile is an enterprise solution and, as such, your file and folders permissions may be managed by your IT staff. If ActiveWords Sync set-up fails please consult your IT staff before contacting ActiveWord Systems, Inc

 

 

OneDrive for Windows 10 and Windows 8.1 requires you to specify folders whose content should be kept locally (off-line). ActiveWords Sync folder contents must be kept locally.

 

INSTRUCTIONS FOR WINDOWS 10 USERS. (Windows 8.1 users click here)

 

Windows 10 users should follow these instructions immediately after defining OneDrive as the AWSync cloud service to make the content of the ActiveWords Sync folder available off-line.

 

Right click on the OneDrive System Tray Icon and select “Settings.”

 

 

Click the “Choose Folders” button.

 

Check the box next to “ActiveWords Sync” and then click “OK.”

 

 

INSTRUCTIONS FOR WINDOWS 8.1 USERS.

 

Windows 8.1 users should follow these instructions after defining OneDrive as the AWSync cloud service to make the content of the ActiveWords Sync folder available off-line.

 

Open the OneDrive folder.

 

 

Right click on the ActiveWords Sync folder and select “Make available off-line.”

 

ActiveWords can automatically create a backup of your data and store it here: “C:\Users\[username]\AppData\Roaming\ActiveWords 4\Backups.” This feature is turned on by default. To changed the frequency of automatic backups or turn them off, see the related control on the “Preferences” tab of the “Options” dialog.

The AppData folder is a special Windows folder that is not accessible without changing the default Windows Folder Options view preferences. The contents of this folder are automatically included in the default backup process used by most backup programs, including Windows 10 Backup. To set up Windows 10 backup go to: Settings>Update and Security>Backup. If you regularly backup your data, the AppData folder is likely be included and thus your ActiveWords data will be part of the larger backup.

You can manually create a backup of your ActiveWords data file as follows:

  • Right click on the ActiveWords Floating icon or System Tray icon and select “Options.”

  • Select the “Preferences” tab.

  • Check the box next to “Show advanced tools and options.”

  • Close the “Options” dialog.

  • Right click on the ActiveWords Floating icon or System Tray icon and select “Advanced>Backup.”

  • A Browse dialog will appear to select the location where you want the backup stored. Select the desired folder location and click “Save.”

Purchase license(s) from the “Buy” / “Renew” button on the “License” dialog available by right clicking the ActiveWords Icon. The button will say “Buy” if you are running a Trial and will say “Renew” if you are running with an annual license.

 

    

 

Using the “Buy” / “Renew” button on the “License” dialog will automatically extend the expiration of your currently activated ActiveWords installations when a purchase is completed. You will not have to manually re-activate any licenses.

 

You can “Renew” at any time. If you renew within the current license period your license will be extended to one year from the expiration of the prior license period. If you renew after your prior license has expired your new license will be for one year from the date of purchase.


ActiveWords, by default, uses the Windows Clipboard to paste Substitute Text Actions greater than 100 characters. While this speeds delivery of larger Substitutions, it may create issues for users who wish to retain prior Clipboard contents. Also note that Substitute Content Actions must be delivered through the Windows Clipboard regardless of size.


Controls to help manage the Windows Clipboard are included in Advanced Options. To use these controls, check “Show advanced tools and options” on the “Preferences” tab of the Options dialog. Next, click on the “Advanced” tab that appears in the Options dialog.”

ActiveWords includes an Advanced Option to set the “Minimum length to paste substitutions.” Substitute Text Actions less than the number of characters set in this control will be delivered by simulating keystrokes and avoid using the Windows Clipboard. The down side of simulating keystrokes is that it can be slow. The downside of using the Windows Clipboard is that clipboard contents are replaced when a Substitute Action is triggered. Each user may wish to find the right balance for their ActiveWords usage by changing the value of “Minimum length to paste substitutions.”

ActiveWords includes another Advanced Option to “Restore Clipboard after Substitutions.” This control restores the clipboard contents that existed immediately prior to triggering a Substitute Action. With this turned on, however, unavoidable timing issue result in prior clipboard contents occasionally being substituted instead of the intended Substitute Action.

To register your free 60 day ActiveWords 4 Trial click the “Try” buttton at the top of this page.

 

If you already have a Trial or Purchased License and need the ActiveWords 4 installer click here.

 

ActiveWords 4 will automatically import your version 3 data the first time it is run when an ActiveWords 3 installation exits for the same Windows User on the same PC. You can also manually import your version 3 data as follows:

 

  • Right click on the ActiveWords Icon and select “Import.”

  • Click the pull-down menu next to the “File” field and select “ActiveWords 3 (*.awb).”

  • Navigate to the ActiveWords 3 data folder: “C:\Users\[username]\AppData\Roaming\ActiveWords.”

  • Select “MyProfile.awb” and click “OK.”

 

To access the ActiveWords user data folder:

 

Windows 10: Open Windows Settings and search for “File Explorer Options,” click the “View” tab, check the radio button next to “Show hidden files, folders, and drives,” then click “OK”.

 

Windows 7: Open the “Folder Options” Control Panel, click the “View” tab, check the radio button next to “Show hidden files, folders, and drives,” then click “OK”.

 

If you are using a wireless keyboard you may notice less reliable keyboard entry. Wireless keyboards may compete with other processes for CPU cycle time as they are constantly polling the USB port for data.

 

If you notice your keyboard is missing or duplicating characters try exiting programs to free up CPU cycles. For the most reliable keyboard entry use a wired keyboard.

Known Software Conflicts

 

  • Classic Shell (http://www.classicshell.net/) and Classic Start 8 (http://www.classicstart8.com/) conflict with ActiveWord substitutions.

  • Webroot security software may block ActiveWords keyboard monitoring in Internet browsers. Click here for Webroot instructions to unblock. Set this file to “Allow:” C:\Program Files (x86)\ActiveWords 4\ActiveWords.exe”.

  • A temporary delay in keyboard and mouse responsive may be seen on ActiveWords startup if you have SnagIt running. If you experience this problem please contact support.

 

Known Limitations

 

  • Images within Substitute Content Actions may not appear in the triggered result depending on the image formats an application accepts. Wordpad running on Windows 7 is one such application. If your application supports formatted content and is not accepting images included in Substitute Content Actions, please contact support to let us know.

 

If you have not already installed ActiveWords 4 click the “Try” button on this page to register a trial. Download and license activation instructions are provided by email.

 

ActiveWords Version 3 and 4 co-exist as separate installations but cannot be run at the same time. To use Version 4 be sure to set Version 3 Options to NOT start with Windows (see Preferences tab). Once you decide to use Version 4 exclusively, you can uninstall Version 3.

 

ActiveWords 3 Personal License customers can request a FREE ActiveWords 4 license that will work on up to four installations for the duration of their then current annual license. ActiveWords 3 Enterprise License customers can request a FREE ActiveWords 4 license for the number of seats and for the duration of their current Version 3 annual license.

 

The first time ActiveWords 4 is run any ActiveWords 3 data is automatically imported. Version 3 “Group” ActiveWords will be converted to Version 4 Tags, associating the matching Actions.

 

Import may take several minutes and you should not exit ActiveWords 4 until the import and icon update processes complete. Click on the ActiveWords Icon to open the list view and you should see “Importing…” in the lower left corner, followed by “Refreshing icons.” Windows 10 users will receive a notification when the import is complete. You can also manually import ActiveWords 3 data files.

 

After importing ActiveWords 3 data, ActiveWords 4 will look for and associate icons with File, Folder, Program, and URL Actions. The process of looking up icons may take several minutes after initial import of ActiveWords 3 data.

 

Most ActiveWords 3 Actions that use the command will be imported and converted to ActiveWords 4 format. Other scripted ActiveWords 3 Actions are not imported as ActiveWords 4 required development of a new scripting language.

 

You will need to edit the Description field of RTF and HTML substitutions imported from ActiveWords 3 to get them to substitute RTF and HTML instead of plain text. The edit can be as simple as just adding a space to the Description field. (Long story, but we can’t do anything about this. New RTF and HTML substitutions should work fine.)

 

Enjoy!

Please review/search the Support page and the Learn page for your issue before contacting ActiveWords Support.

 

Please be sure to attach your most recent log file and detail your version of Windows if you open a Support Ticket.

 

Your most recent log file can be found in the ActiveWords user data folder: “C:\Users\[username]\AppData\Roaming\ActiveWords 4\Logs\.”

 

To access the ActiveWords user data folder:

 

Windows 10: Open Windows Settings and search​ for “File Explorer Options,” click the “View” tab, check the radio button next to “Show hidden files, folders, and drives,” then click “OK”​.

 

Windows 7: Open the “Folder Options” Control Panel, click the “View” tab, check the radio button next to “Show hidden files, folders, and drives,” then click “OK”.​

It is highly unlikely your ActiveWords data will become unusable but abrupt power interruptions and system crashes may result in database problems.

 

If you need to recover your data file please follow these instructions.

 

  • Turn on “Advanced Options” by checking the box next to “Show advanced tools and options” in the Preferences tab of the Options dialog.

  • Right click on the ActiveWords Icon and select “Advanced>Restore.”

  • The file browser will appear set to the ActiveWords data backup folder.

  • Select the most recent data backup file and press “Enter.”

  • Click “OK” on the “Restore ActiveWords Backup” dialog.

ActiveWords 4 is designed for use with Microsoft Windows 7 and Windows 10 with all Windows Updates.

 

ActiveWords 4 is not supported on Windows 8.1.

ActiveWords is not compatible with Windows RT or Windows Phone operating systems.

 

ActiveWords work everywhere, even at the Windows Desktop and in other contexts where there is no active text cursor.

Windows and some programs don’t expect this and play a default sound when you try to type where there is no cursor input.

 

To turn this sound off (it can be really annoying!):

 

  • On Windows 10 search Settings for “Change System Sounds.” On Windows 7 open the Sound Control Panel.

  • Scroll to and select “Default Beep” in the Program Events section.

  • Click the “Sounds:” pull down arrow, scroll to the top, and select “(None).”

  • Click “OK.”

 

ActiveWords users wishing to continue to use version 3 can renew their annual licenses and receive unlocking keys. We will eventually phase out all support for version 3 and encourage all customers to migrate to ActiveWords 4 to receive product support and to assure compatibility with Windows going forward.

 

Click here to download ActiveWords 3.

 

Click here to renew ActiveWords 3 Annual Licenses.

 

Click here to look up your current ActiveWords 3 Annual License Key.

 

Click here for the ActiveWords 3 Support page.

 

Please note that we cannot provide support for ActiveWords 3 beyond facilitating continued license renewals for pre-existing customers.

Triggered Words may not be removed in some older software or in Win32 and Universal Apps that do not comply with Microsoft’s UI Automation API requirements.

 

In some instances we can create exceptions. If you use an application where your Words are not removed when triggered let us know and we will try to address your issue.

Please review/search this page and the Learn page for your issue before contacting ActiveWords Support.