Known Conflicts and Limitations

  • Classic Shell (http://www.classicshell.net/) and Classic Start 8 (http://www.classicstart8.com/) conflict with ActiveWord substitutions.
  • Webroot security software may block ActiveWords keyboard monitoring in Internet browsers, especially if you use a Webroot browser Addin/Extension. Check support for your Webroot product for instructions to set a program exception. Set this file to “Allow:” C:\Program Files (x86)\ActiveWords 4\ActiveWords.exe”.
  • Malwarebytes is known to periodically remove files from the ActiveWords Program Folder. We recommend Malwarebytes users whitelist the ActiveWords Program Folder. The default location is “C:\Program Files (x86)\ActiveWords 4\.”
  • MacroExpress may interfere with ActiveWords keyboard monitoring and may cause the simulated depression of the Shift key.
  • Programs that monitor the keyboard and/or mouse may interfere with ActiveWords keyboard monitoring.
  • A temporary delay in keyboard and mouse responsive may be seen on ActiveWords startup if you have SnagIt running. If you experience this problem please contact support.
  • Images within Substitute Content Actions may not appear in the triggered result depending on the image formats an application accepts. Wordpad running on Windows 7 is one such application. If your application supports formatted content and is not accepting images included in Substitute Content Actions, please contact support to let us know.
  • If substitutions do not work correctly in Time Matters try turning off their “Auto Text” function. If they haven’t changed the location of this setting you can find it here in Time Matters: “File > Setup > General > User Level > Forms > Set Options for All Forms>AutoText.”