If you open a Support Ticket be sure to describe your issue in detail so we can reproduce it, attach your most recent log file, and detail your version of Windows .
Your most recent log file can be found in the ActiveWords user data folder: “C:\Users\[username]\AppData\Roaming\ActiveWords 4\Logs\.”
To access the Logs folder:
- Copy this path: %appdata%\ActiveWords 4\Logs
- Press “Win-r”
- Press “Ctrl-v” then “Enter”
- Drag the most recent “ActiveWords.log” file to the support ticket.