Open a Support Ticket for new issues.

Please review/search the Support page and the Learn page for your issue before contacting ActiveWords Support.

 

Please be sure to attach your most recent log file and detail your version of Windows if you open a Support Ticket.

 

Your most recent log file can be found in the ActiveWords user data folder: “C:\Users\[username]\AppData\Roaming\ActiveWords 4\Logs\.”

 

To access the ActiveWords user data folder:

 

Windows 10: Open Windows Settings and search​ for “File Explorer Options,” click the “View” tab, check the radio button next to “Show hidden files, folders, and drives,” then click “OK”​.

 

Windows 7: Open the “Folder Options” Control Panel, click the “View” tab, check the radio button next to “Show hidden files, folders, and drives,” then click “OK”.​