Contact us with suggestions and questions.

We welcome your input! If you have questions not addressed on the Support page you can Contact our Support team

If you have a technical issue please be sure to describe your issue in detail so we can reproduce it, attach your most recent log file, and detail your version of Windows .

 

Your most recent log file can be found in the ActiveWords user data folder: “C:\Users\[username]\AppData\Roaming\ActiveWords 4\Logs\.”

 

To access the Logs folder:

 

  1. Copy this path: %appdata%\ActiveWords 4\Logs
  2. Press “Win-r”
  3. Press “Ctrl-v” then “Enter”
  4. Drag the most recent “ActiveWords.log” file to the support ticket.