We welcome your input! If you have questions not addressed on the Support page you can Contact our Support team If you have a technical issue please be sure to describe your issue in detail so we can reproduce it, attach your most recent log file, and detail your version of Windows .   Your most recent log file can be found in the ActiveWords user data folder:...

ActiveWords, by default, uses the Windows Clipboard to paste Substitute Text Actions of 40 characters or greater to speed delivery of larger Substitutions. Substitute Content Actions are always delivered through the Windows Clipboard regardless of size. Controls to help manage the Windows Clipboard are included in Advanced Options. To use these controls, check "Show advanced tools and options" on the "Preferences" tab of the Options dialog....

ActiveWords work everywhere, even at the Windows Desktop and in other contexts where there is no active text cursor. Windows and some programs don't expect this and play a default sound when you try to type where there is no cursor input.   To turn this sound off (it can be really annoying!):   On Windows 10 search Settings for "Change System Sounds." On Windows 7 open the Sound Control...

ActiveWords can automatically create a backup of your data and store it here: "C:\Users\[username]\AppData\Roaming\ActiveWords 4\Backups." This feature is turned on by default. To changed the frequency of automatic backups or turn them off, see the related control on the "Preferences" tab of the "Options" dialog. The AppData folder is a special Windows folder that is not accessible without changing the default Windows Folder Options view preferences....