ActiveWords version 3 and earlier versions are no longer supported. All users of prior ActiveWords versions are encouraged to migrate to ActiveWords 4 to receive product support and to assure compatibility with Windows going forward. ActiveWords 3 data is automatically imported when ActiveWords 4 starts for the first time on a computer having an ActiveWords 3 user data folder. ...

ActiveWords 4 is designed for use with Microsoft Windows. Windows 11, Windows 10 (Build 1607 or later) or Windows Server 2019. NOTE: As of January 2020 Microsoft ended all support for Windows 7. Regrettably we are unable to maintain support for ActiveWords on Windows 7. Since Microsoft have stopped supporting Windows Server 2016 and while ActiveWords will install and run on Windows Server 2016 some features may not...

If the installer fails to complete or shows an error, please submit a support ticket with information about the error message and attach the installer log files.   The installer log files can be found here: “C:\Users\[username]\AppData\Local\Temp.” They will be named like this: “ActiveWords_4_###...

Triggered Words may not be removed in some older software or in Win32 and Universal Apps that do not comply with Microsoft's UI Automation API requirements.   In some instances we can create exceptions. If you use an application where your Words are not removed when triggered let us know and we will try to address your issue....

It is highly unlikely your ActiveWords data will become unusable but abrupt power interruptions and system crashes may result in database problems.   If you need to recover your data file please follow these instructions.   Turn on "Advanced Options" by checking the box next to "Show advanced tools and options" in the Preferences tab of the Options dialog. Right click on the ActiveWords Icon and select "Advanced>Restore." The file browser...

  OneDrive for Windows 10 may require you to specify folders whose content should be kept locally (off-line). ActiveWords Sync folder contents must be kept locally.   Immediately after defining OneDrive as the ActiveWords Sync cloud service, right click on the OneDrive System Tray Icon and select "Settings."     Click the "Choose Folders" button.   If not already checked, check the box next to "ActiveWords Sync" and then click "OK."     ...

  Set up ActiveWords Sync with CITRIX ShareFile   Log into your ShareFile account and add the empty folder “ActiveWords Sync” to “My Files & Folders.”     Then follow these instructions on each computer where you want to sync your ActiveWords:   Install ShareFile Sync for Windows (you must first set up a ShareFile account). Follow the standard ActiveWords Sync instructions. Select “Other” on the ActiveWords Sync options dialog. Browse to and select this...

If you are using a wireless keyboard you may notice less reliable keyboard entry. Wireless keyboards may compete with other processes for CPU cycle time as they are constantly polling the USB port for data.   If you notice your keyboard is missing or duplicating characters try exiting programs to free up CPU cycles. For the most reliable keyboard entry use a wired keyboard....