ActiveWords 4 support issues:

Activate/Deactivate Trial and Personal Annual Licenses

Activate a new ActiveWords installation:

  • Save the license file attached to your Trial or Purchase receipt to your PC.

  • Launch ActiveWords after installing, then click the “Activate License” button on the startup dialog.

  • Navigate to the saved License file, open it, then click the “Activate” button to enable your ActiveWords installation.


Activate an existing ActiveWords installation:

  • Open the license file attached to your Trial or Purchase receipt.

  • Click the “Activate” button to enable your ActiveWords installation.


Watch this video to activate a new ActiveWords installation:

Watch this video to deactivate an existing ActiveWords installation:


You only need to activate an ActiveWords 4 installation once. If you buy or renew an annual license from the “License” dialog (right click the ActiveWords Icon), that license will automatically re-activate when the purchase is completed.


You can deactivate a license to move it to another Windows User account.

Activate/Deactivate Enterprise Annual Licenses


In addition to manually activating individual license as detailed above, Enterprise IT administrators can send links to users or execute links via network scripts to activate and deactivate ActiveWords licenses for individual users. Open the license file using a text editor and use the license key and the product ID.

Link Syntax: activewords:license?action=[activate][deactivate]&silent=[yes][no]&key=[license key]&item=[product id]

Here is an example:


This link can also call a license file (for example at a network location) using this syntax:

activewords:license?action=activate&silent=yes&file=[path to license file]

Note that these links may also be used to deactivate a license for a given Windows User by replacing “action=activate” with “action=deactivate.”

NOTE: Renewal licenses using the previous email address will be activated automatically on each licensed PC.

Please review/search this page and the Learn page for your issue before contacting ActiveWords Support.