This page covers virtually all support issues and access to free email support.
You can also purchase live support sessions for $175.00 USD for help with scripting and ActiveWords usage.
Please look in our FAQs first. If you can't find what you are looking for you can create a new ticket.
Drag'n drop to the Icon* |
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Drag'n drop Selected Content** | No Modifier Key | Control | ||||
All Programs | Substitute Text | Substitute Content | ||||
Drag'n drop Browser Bookmark | No Modifier Key | |||||
Chrome | Open Web Page | |||||
Firefox | Open Web Page | |||||
Edge | Not Supported | |||||
Drag'n drop Browser Address Bar URL | No Modifier Key | |||||
Chrome | Open Web Page | |||||
Firefox | Open Web Page | |||||
Edge | Not Supported | |||||
Drag'n drop Selected Content (Mixed Text, Links, Images**) | No Modifier Key | Control | ||||
Chrome | Substitute Text | Substitute Content | ||||
Firefox | Substitute Text | Substitute Content | ||||
Edge | Substitute Text | Not Available | ||||
Word Processor/Other Programs | Substitute Text | Substitute Content | ||||
Drag'n drop Single Image from Web Page ** | No Modifier Key | Control | ||||
Chrome | Substitute Content | Open Image Link | ||||
Firefox | Substitute Content | Open Image Link | ||||
Edge | Open Web Page | Open Web Page | ||||
Drag'n drop Files | No Modifier Key | Control | ||||
jpg | Substitute Content | Open File | ||||
jpeg | Substitute Content | Open File | ||||
gif | Substitute Content | Open File | ||||
bmp | Substitute Content | Open File | ||||
png | Substitute Content | Open File | ||||
Drag'n drop Files | No Modifier Key | Control | Control Shift | |||
html | Substitute Text | Substitute Content | Open File | |||
docx | Substitute Text | Substitute Content | Open File | |||
rtf | Substitute Text | Substitute Content | Open File | |||
txt | Substitute Text | Substitute Content | Open File | |||
Other file types | Open File | Open File | Open File |
* Some programs such as Excel support copy/paste into the Action Field of a Substitute Content Action but not drag'n drop of selected content.
* Edge and Internet Explorer Browsers do not support drag'n drop to create Substitute Content Actions. Use copy/paste into Substitute Content Action field from Edge.
** Drag'n drop of only linked text from a browser will create an Open Web Page Action.
** Formatted content from various programs may not be an exact match in the Substitute Content Action field as the source program may have "style" settings that cannot translate to formats supported by drag'n drop or copy/paste. In these cases, you can edit the contents of the Action field to get the desired format. Click here for more information.
** Content from Web pages with links, images, and multiple content may deliver different results depending on the Browser and the design of the content (what ends up in the Substitute Content Action field may not be what is seen on the source page). In these cases the Substitute Content Action field can be edited. Click here for more information.