Support and Learn

This page covers virtually all support issues and access to free email support.
You can also purchase live support sessions for $175.00 USD for help with scripting and ActiveWords usage. 

Please look in our FAQs first. If you can't find what you are looking for you can create a new ticket.

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You can drag'n drop files, folders, and programs to the ActiveWords Icon to add Words and Actions. You can drag'n drop multiple files, folders, and programs at the same time to quickly add multiple Words and Actions.   You can drag'n drop selected content from any program window to the ActiveWords Icon to create an Action. The type of Action created is controlled by pressing modifier keys when you drag'n drop.   You can drag'n drop selected content from a window into an Action field to create Substitute Text and Substitute Content Actions.   See Video:    
Drag'n drop to the Icon*
Drag'n drop Selected Content** No Modifier Key Control
All Programs Substitute Text Substitute Content
Drag'n drop Browser Bookmark No Modifier Key
Chrome Open Web Page
Firefox Open Web Page
Edge Not Supported
Drag'n drop Browser Address Bar URL No Modifier Key
Chrome Open Web Page
Firefox Open Web Page
Edge Not Supported
Drag'n drop Selected Content (Mixed Text, Links, Images**) No Modifier Key Control
Chrome Substitute Text Substitute Content
Firefox Substitute Text Substitute Content
Edge Substitute Text Not Available
Word Processor/Other Programs Substitute Text Substitute Content
Drag'n drop Single Image from Web Page ** No Modifier Key Control
Chrome Substitute Content Open Image Link
Firefox Substitute Content Open Image Link
Edge Open Web Page Open Web Page
Drag'n drop Files No Modifier Key Control
jpg Substitute Content Open File
jpeg Substitute Content Open File
gif Substitute Content Open File
bmp Substitute Content Open File
png Substitute Content Open File
Drag'n drop Files No Modifier Key Control Control Shift
html Substitute Text Substitute Content Open File
docx Substitute Text Substitute Content Open File
rtf Substitute Text Substitute Content Open File
txt Substitute Text Substitute Content Open File
Other file types Open File Open File Open File

 

* Some programs such as Excel support copy/paste into the Action Field of a Substitute Content Action but not drag'n drop of selected content.

 

* Edge and Internet Explorer Browsers do not support drag'n drop to create Substitute Content Actions. Use copy/paste into Substitute Content Action field from Edge.

 

** Drag'n drop of only linked text from a browser will create an Open Web Page Action.

 

** Formatted content from various programs may not be an exact match in the Substitute Content Action field as the source program may have "style" settings that cannot translate to formats supported by drag'n drop or copy/paste. In these cases, you can edit the contents of the Action field to get the desired format. Click here for more information.

 

** Content from Web pages with links, images, and multiple content may deliver different results depending on the Browser and the design of the content (what ends up in the Substitute Content Action field may not be what is seen on the source page). In these cases the Substitute Content Action field can be edited. Click here for more information.