If the installer fails to complete or shows an error, please submit a support ticket with information about the error message and attach the installer log files.

The installer log files can be found here: “C:\Users\[username]\AppData\Local\Temp.” They will be named like this: “ActiveWords_4_###....###.log” with "###....###" being a date.

To access the AppData folder:

Windows 10: Open Windows Settings and search​ for "File Explorer Options," click the "View" tab, check the radio button next to "Show hidden files, folders, and drives," then click "OK"​.

Windows 7: Open the "Folder Options" Control Panel, click the "View" tab, check the radio button next to "Show hidden files, folders, and drives," then click "OK".​