This page covers virtually all support issues and access to free email support.
You can also purchase live support sessions for $175.00 USD for help with scripting and ActiveWords usage.
Please look in our FAQs first. If you can't find what you are looking for you can create a new ticket.
Sync your Words and Actions and they will always be available.
NOTE: You must have an account and install software to manage the cloud service you are using on each computer where you want your Words and Actions to sync. See download links at the bottom of this page.
FOR EACH ACTIVEWORDS INSTALLATION: Open the Options dialog from the Floating icon or ActiveWords System Tray Icon right click menu and select the "Sync" tab.
Check the radio button for your cloud service of choice. If you use a cloud service not listed, or if you are using a custom location for a listed service, click "Other" and browse to the top level local folder for that service. When you click "Apply" a folder named "ActiveWords Sync" will be placed inside the top level local folder of the service you have selected. Do not modify the name or contents of the "ActiveWords Sync" folder (setting Sync to "None" will remove the data file for that installation).
Sync should work with any cloud service that uses a local sync folder available through Windows Explorer (see notes below). OneDrive users may need to set the ActiveWords Sync folder to store contents locally.
Your ActiveWords data in the cloud will automatically update as you make changes. Changes are noted when you import, add, edit, or delete Words, Actions, and Tags.
When moving to another Internet connected device keep in mind that availability of changes made on the previously used device is a function of (1) time allowed for the data to update to the cloud on the previously used device and (2) the speed at which your local cloud folder is updated on the device used next.
ActiveWords Sync Requirements:
Download links for a few cloud services: