If the ActiveWords installer fails or shows an error, send the installer log files with your support request so the support team can see where installation stopped.

Submit a Support Ticket

Create a support ticket and include:

• The exact error message shown by the installer.
• Your version of Windows.
• The installer log files described below.

Find the Installer Logs

The installer log files are stored in this folder:

C:\Users\[username]\AppData\Local\Temp

The files are named like this:

ActiveWords_5_###....###.log

The numbers in the file name identify the installer log date.

Show the AppData Folder

1. Open File Explorer.
2. Select View, then turn on Hidden items.
3. Open C:\Users\[username]\AppData\Local\Temp.
4. Attach the relevant ActiveWords_5 log files to your support ticket.