We welcome your questions, suggestions, and issue reports. If your question is not answered on the Support page, contact the ActiveWords support team.

Contact Support

Create a support ticket and describe the question or issue in detail.

Include Technical Details

For technical issues, include enough detail for support to reproduce the issue:

• What you expected ActiveWords to do.
• What happened instead.
• Your version of Windows.
• Your most recent ActiveWords log file.

Find the Log File

Your most recent log file is stored here:

C:\Users\[username]\AppData\Roaming\ActiveWords 5\Logs\

1. Copy this path: %appdata%\ActiveWords 5\Logs
2. Press Win-r.
3. Press Ctrl-v, then Enter.
4. Drag the most recent ActiveWords.log file to the support ticket.