If ActiveWords Sync is not synchronizing correctly, first confirm that every ActiveWords installation is running the same build. You can check the build number from About on the ActiveWords icon right-click menu.

Reset Sync on Each Computer

1. Open Options on each ActiveWords installation.
2. Select the Sync tab.
3. Set Sync to None on every installation.
4. Set Sync back to the desired cloud service on each installation, one computer at a time.

This re-establishes the database file in the ActiveWords Sync folder on each PC.